Updating Unsellable Items On Orders That Were Pulled Down From Shopify

This allows you to replace an item that was sold on Shopify with another item located within your inventory.  This is very important if you happen to pull down an order that contains unsellable items either because they are out of stock or were created directly on Shopify instead of Liberty.

1.Open the Listing Manager  and click on the Orders tab.

2.Add a new order or edit an existing order by double clicking on one from the Orders tab to see the Maintain Order screen for an order.

3.The Maintain Order screen will appear.

4.Items that have a Red indicator are unsellable items and are the only items in an order that can be Updated.
Click on an item that has a Red indicator and then click the Update button.  

5.You may choose to replace the Unsellable item with a Fee or you can click the Browse … button to select another item to replace it.  In this example we are going to select the Browse button.  

6.You can then set a Filter Date period if you need to.  In the Quick Search field, type in what you are looking for, you can use things like Title, Description, and the  account-item number.  Click the Search button and then double-click on the Item to select it.

7.Confirm that the details are correct and then click the OK button.

8.The indicator for the item will no longer be Red. It will instead show a Yellow indicator to show that the item has not been picked yet for fulfillment. 

Related Topics

Maintaining An Order Overview

Changing The Marketplace/Site Of A Manual Order

View Pending Orders

Adding An Item To An Order

Adding A Fee To An Order

Removing An Item Or Fee From An Order

Importing Items Into An Order

Adding A Coupon To An Order

Removing A Coupon From An Order

Adding A Payment To An Order

Removing A Payment From An Order

Totals Area Of An Order

Adding Or Changing The Shipping Information Of An Order

Adding A  Note To An Order

Marking An Order As Complete To make Items Ready For Payment

Changing The Terminal ID Of An Order

Printing An Invoice For An Order

Emailing An Invoice To A Customer

Mark Multiple Orders as Complete Simultaneously