Remote Support

The following download is a safe and secure remote program that will allow your Resaleworld technician to remotely access your computer in order to better serve you and assist with any supported software and/or hardware issues you may be experiencing.

Resaleworld Support Launcher For PC

When you are on the phone with a support technician, they may prompt you to download this applet.  

The technician will provide you with a Pin Code that will then allow them to remote into your PC and assist you:

Download The Resaleworld Support Launcher Applet

Resaleworld Support For Mac

If you are on an Apple Macintosh computer, you will need to visit the Resaleworld Remote Support Website

MAC Remote Support Instructions

Here are the full instructions on getting a Resaleworld Support Technician remoted on to your Mac computer.

1.Click the MAC tab, type your 9-digit code into the input box (placeholder 123 456 789), then click the Download button.

2.Click the Save button.

3.Click the download icon (down arrow) in the browser toolbar. Click the chevron to the right of mac_support .zip.

4.Click the Download suspicious file button.

5.Click mac_support.zip in the Downloads list.

6.Double-click Remote Support Applet in the right column.

7.Click the OK button on the dialog that reads "Please verify your internet connection."

8.For these few steps, you will work through each individually and all have similar instructions:

1.Click the Request Permission button next to Screen Recording

2.Click the Request Permission button next to Accessibility

3.Click the Request Permission button next to Full Disk Access

We will start with Screen Recording.

9.These steps are all similar for the Permissions Review.

Click the grey toggle to the right of Remote Support Applet to turn it on.

10.Click Use Password... 

11.Click the account name at the top of the dialog, type your administrator password into the password field, then click the pink Modify Settings button.

12.Click Quit & Reopen to quit and relaunch "Remote Support Applet".

13.Click the OK button on the right.

14.These steps are all similar for the Permissions Review.

Repeat for Accessibility and Full Disk Access

15.Type your PIN into the input field. This is another Pin Code that will be given to you by your support technician over the phone.

Click the Send request button.



Your Support Technician will now be with you momentarily.