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====== Remote Support Is Now Easier To Find ======

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<div class="rsw-blog-post-meta">October 30, 2026 &middot; Posted by Jonathan A. Corona for Resaleworld Support</div>
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Getting connected with Resaleworld Support now starts right in Liberty Help. The new computer and satellite icon beside the search box makes **Click For Remote Support** easier to spot on a desktop computer.

{{support_blog:remote_support_header_clean_20261030.jpg?1100|The remote support shortcut in the purple header beside the search box}}

On a phone or smaller screen, choose **Remote Support** from Help Contents instead.

===== Your Technician Provides The PIN =====

When your support technician is ready, they will give you a **nine digit PIN**. Open [[:r|Remote Support]], enter the PIN, and select **Submit**. You no longer need to visit startcontrol.com separately to enter it. The form continues through StartControl to provide the support download.

{{support_blog:remote_support_pin_clean_20261030.jpg?800|Enter Your PIN heading and the nine digit PIN entry form}}

Use the page on the Windows computer that needs assistance, then download and open the support software as directed. Keep the support window open while your technician connects.

===== A Note About Download Warnings =====

Because this download is a remote support utility, you may see a browser or Microsoft Defender SmartScreen warning. A reputation warning can appear for software that is not yet a commonly recognized download.

If you are working with Resaleworld Support and your technician confirms the expected file, you may select **Keep** or **Keep anyway** to retain the download. If Windows shows **Windows protected your PC** for that same file, choose **More info**, then **Run anyway** if available.

If a warning reports malware or the file is not what your technician expects, ask them before proceeding. You do not need to turn off SmartScreen or your antivirus software. The [[:r|Remote Support]] page includes the download instructions.

===== Mac Users Can Prepare Ahead Of Time =====

For Mac assistance, your technician will guide you through **Chrome Remote Desktop** instead of the Windows PIN download. If you do not already have **Google Chrome**, try to install it before your support call.

Our new [[:remote_support_for_mac|Remote Support For Mac]] guide covers installing Chrome, preparing Chrome Remote Desktop, generating a temporary access code, approving your technician, and ending the session. You can find it directly below Remote Support in Help Contents.

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==== Related Topics ====

[[:support_blog]]
[[support_blog:remote_support_from_liberty_help]]
[[:r]]
[[:remote_support_for_mac]]
[[:contactingresaleworld]]