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====== Find Answers Faster With Smart Search ======

<html> <div class="rsw-blog-post-meta">November 1, 2026 · Posted by Jonathan A. Corona for Resaleworld Support</div> </html>

You know what you want to do in your store, but you may not know what the Help article is called. Maybe you need to pay a consignor, reprint a tag, or find a setting you only use once in a while. Searching should help you get there without first learning the exact words used in the manual.

That is the idea behind **Smart search**, the improved search experience in **Resaleworld Help 3.0**. It combines familiar keyword matching with related wording to help you find useful articles when your question does not exactly match an article title.
===== Describe What You Want To Do =====

Start with a short question or a description of your task. For example, try **how do I pay consignors** instead of guessing a particular article title.

In the illustrated steps below, Smart search brings up **How To Set Up And Pay Consignors With ResaleWallet**. You can read a short preview before deciding whether to open the article. Other results can lead you to additional payout options, so choose the guide that fits how your store works.
===== One List To Explore =====

Smart search brings matches from article titles and article content into **one combined results list**. You no longer have to decide whether to start with a title match or a separate content match in this mode.

Each result includes an article link, a short preview, and its section in Help. These give you more context before you click, especially when several articles discuss a similar task.

The search also recognizes some related terms, such as **labels** and **tags**, or **merchandise** and **inventory**. You do not always have to use the same wording as the article. That can be especially useful when a new employee is learning Liberty or when you remember a task but not its menu name.
===== How To Use Smart Search =====

**1. Open Help.** Visit [[https://help.resaleworld.com/|Resaleworld Help 3.0]], or open Help from Liberty.

**2. Enter your question.** Use the search box at the top of the page, or the question field on the Search page shown below. Keep the description focused on the task you need to complete.

**3. Press Enter once or select Search.** This searches the text you typed. If a suggestion appears that you want to use instead, click that suggestion.

**4. Read the previews and open an article.** Check the full instructions, requirements, and any warnings before making changes in Liberty.

{{:support_blog:smart_search:smart_search_hd_20261101.png?direct&|Steps 2 through 4: enter your question, select Search, then read the preview and open the article}}

//The numbered pointers match steps 2 through 4. The purple Smart search button shows the selected mode. Select the image to open the full resolution version. Results can change as our Help content grows.//
===== Prefer The Familiar Search? Switch To Keyword Search =====

The original search is still available whenever you want to compare results.

**5. Select Keyword search.** After running a search, select **Keyword search** above the Search heading. Your question stays in place, and Help shows the traditional keyword results for that same text.

**6. Return to Smart search when you want.** Select **Smart search**, indicated by the red arrow, to return to the improved results for a simple question.

{{:support_blog:smart_search:keyword_search_hd_20261101.png?direct&|Pointer 5 marks Keyword search, and the red arrow marks Smart search for returning to the improved results}}

//The purple Keyword search button confirms that traditional matching is selected. Your question remains in the field. Select the image to open the full resolution version.//

^Search mode^When to use it|
|**Smart search** |You know the task or symptom but are unsure of the article title or exact terminology.|
|**Keyword search** |You want to look for particular words, use the familiar title and article result groups, or work with advanced search filters.|

**Search Tools** remain available for narrowing results. Advanced filters and special search syntax use Keyword search. If you want to return to Smart search after using those options, clear the advanced filters or special syntax and search with a simple question.
===== A Few Tips For Better Results =====

  * **Name the feature when you know it.**  Adding ResaleWallet, Listing Manager, or Point Of Sale helps distinguish similar tasks.
  * **Include a useful detail.**  For example, describe what you are trying to print, pay, email, or change.
  * **Keep error numbers and equipment names accurate.**  Those details can separate the right instructions from an unrelated article.
  * **Try a shorter question if the results miss the mark.**  You can also switch search modes to compare the results.
  * **Use Related Topics inside an article.**  They can take you to setup instructions or the next part of the process.
Smart search helps you discover **existing Help articles**.  A result is a starting point: always check that the article applies to your feature and situation.

Our goal is simple: **less time guessing search terms, and more time finding guidance you can use in your store.**  Try a question the next time you visit [[https://help.resaleworld.com/|Resaleworld Help 3.0]].

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==== Related Topics ====

[[:support_blog|]] [[:support_blog:find_answers_faster_with_smart_search|]] [[:support_blog:now_available_liberty_help_3_0|]] [[:accessing_liberty_help|]] [[:contactingresaleworld|]]